When Payce Digital separated from Duty-Free Caribbean, they found themselves without an IT department. Suddenly, critical responsibilities, managing hardware, securing systems, and enabling remote access fell on staff with no technical background. Backed by JP Marshall’s strategic IT support, Payce Digital moved from reactive fixes to proactive solutions that enabled seamless operations. even during COVID-19 lockdowns.

The Challenge: A Company Without an IT Team

When Payce Digital became independent from Duty-Free Caribbean, they were left without any in-house IT staff. One of the more tech-savvy team members, suddenly found himself responsible for:

• Managing all IT equipment and software
• Troubleshooting VPN issues for remote workers
• Addressing data security concerns
• Maintaining aging on-premises servers

While comfortable with technology at a high level, he was not an IT professional. Productivity was suffering, and employees relied on consumer-level VPNs for file sharing.

It wasn’t working. Payce Digital needed real IT support.

The Solution: Strategic Managed IT Services

JP Marshall began the partnership with a detailed discovery and onboarding process that included cataloging devices, analyzing workflows, and understanding business goals across both the corporate and Payce Digital offices. One of the earliest steps was a full SharePoint migration, which was executed over a single weekend with no data loss or corruption during the transition. By Monday morning, staff were up and running with zero data loss, zero downtime, and a vastly improved file-sharing experience.

From there, the team delivered:

• Full hardware and endpoint management
• 24/7 system monitoring and patching
• Microsoft 365 management
• Ongoing IT consulting and project support

The Transformation: Remote-Ready, Secure, and Scalable

Since the transition, Caribbean Catalyst has seen measurable improvements in operations and team performance:

• 30% faster document turnaround
• Simultaneous collaboration across teams has increased proposal speed and creativity
• Zero downtime since implementation—even during adverse weather
• Biggest cost savings? Avoided downtime and lost revenue

Whether preparing proposals, delivering training, or conducting interviews, client-facing work is now smoother, faster, and more secure.

Althea shared a standout moment:

“During the Barbados Best Employers project, we used the system to record and process interviews. What used to take days was done in hours. It was a game changer.”