Whatever your maintenance and support needs, we have a maintenance plan to suit you. Either Fixed Rate Monthly contract or Annual Maintenance agreements, we are confident that we have a service plan that will provide the level of service to meet your needs.

For customers requiring guaranteed, regular service management, we offer maintenance plans that are based on either a Fixed charge, whereby we carry out an agreed amount of work each month/quarter, or a flexible hybrid of our monthly and pay-as-you-go services to give you guaranteed regular support coupled with call-out support for irregular issues.

Our Remote Technical Support service not only provides a quick response, but reduces your need for unnecessary on-site visits. We attend to your IT issues remotely, allowing you to get on with your work with minimal down time.

How we support you

Our Microsoft Certified engineers can analyse and resolve some of your problems remotely, without the need to visit your offices.

Unlimited remote support is available over the phone, via email or through our interactive support line. Our Interactive support uses a web-based application that allows us to support you by viewing and controlling your computer remotely.

If you have a critical problem that cannot be resolved remotely, we will respond by sending an engineer to your office.

How we can help

Our flexible support option allows you to tailor this service to fit in with your budget. SLA Clients benefit from top priority scheduling:

• We can guarantee a response within two to four hours
• Experienced and fully qualified engineers will respond to your call
• Polite and well briefed, our engineers always place your business needs first

IT Support – Emergency After Hours

Our support engineers are available around the clock. If you need an engineer on site day or night any day of the year we will be there!